Giving people the confidence and skills to use digital at work

"I'm excited about digital now, rather than sceptical and scared."

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We talk to your colleagues about their experiences, assess confidence and gaps in their knowledge. We identify common needs within your organisation

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Personalised learning

Your colleagues join us for a workshop and each complete a personal diagnostic online. This generates their Action Plan: a series of activities, with examples and support tools which they work through at their own pace

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Help when it's needed

We're at the end of a phone or email, to help your team apply what they're learning and answer any specific questions. We help you monitor the group's progress and evaluate the progress they've made

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Leadership

Leadership teams are often under pressure to make decisions about digital activity that they may not understand. Or they want to take part but don't know how. Give leaders a learning plan that respects their position and provides practical help.

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Communications

We've helped more than 500 communicators to develop their digital skills and confidence. From marketing to internal communications, beginner to experienced, a customised learning plan will keep skills refreshed.

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Customer service

Good customer service starts online, helping users to find the information and get the answers they need, quickly. Action plan learning unlocks new skills and energy in call centres.

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Crisis response

Digital skills are essential across any organisation, to understand and respond to the challenges you face. Put the theory into practice with practical learning, new tools and fresh case studies.

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Meet a few of our team


Tim Lloyd avatar

Tim Lloyd

Tim has led digital teams in public sector organisations, and has a background in journalism, business and customer publishing. He's an active blogger and helped co-facilitate the NHS social media community: #nhssm.

Claire Turner avatar

Claire Turner

Claire's a comms all-rounder: from social media and PR to internal communications and events. She worked for the Environment Agency and regularly trains people new to digital as well as old hands wanting to get more out of it.

Steph Gray avatar

Steph Gray

Steph is a digital engagement specialist: how to apply tools creatively and strategically - whether that's handling a crisis situation, engaging new audiences with a consultation or building a community on your intranet - and he blogs too.

Kate Rawlins avatar

Kate Rawlins

Kate's a former government press officer from Brisbane, and has worked across crisis communication coordination, event management, community and stakeholder relations, media advisory and corporate social media management.